August 26, 2015

Oh, Glorious Headset (i.e. Phone Interview Innovation)

For Recruiters, telephones are a must have. Headsets are nice to have. Real-time phone interview software is new to have.

Recently, I’ve heard many recruiting practitioners use the term must have’ vs ‘nice to have’ when discussing HR & Recruiting technology. I get it. As a recruiting technology enthusiast and buyer for years, I’ve seen point-solutions become all-in-one solutions and back. Once again, buyers are looking for a one-stop shop for all their talent acquisition woes, but buyers beware.

All-in-one solutions, by definition, only offer the status-quo. By limiting yourself to a single solution, you are telling your team, your boss and your clients – ‘bah humbug’. There is too much happening in HR Technology to be close-minded. Let’s consider ‘new to have’ before we discount the usefulness of new technology.  While there have been a plethora of shiny new hr tools that may not add real value, there are others tackling some of the fundamental challenges to the recruiting profession.

So, what exactly does a recruiter need? If you’re a recruiter, you’ll need a phone. Check!

If you’re a recruiter, it’s nice to have a headset. I’ll admit, an embarrassing apparatus, but it’s practical. This silly gadget has been the most recent innovation to phone interview technology. For 20 years, headsets have enabled recruiters to frantically type or scribble down what a candidate says during the interview. Whether or not what we typed was correct, or what was actually said, we’ve all benefited from avoiding stiff necks.

What’s new to have? Real-time Phone Interview Software to capture all the rich data from live, two-way phone conversations between recruiters and candidates. No more scribbled notes, never miss a detail. Remove misinterpretation, miscommunication and bias from the process to make a better interview experience for everyone involved. Save your candidates from redundant phone interviews, answering the same questions with various stakeholders. You give more time back to hiring managers to make better hiring decisions, and accelerate the offer approval process. Does this sound like a nice to have?

Honeit Interview Software enables recruiters to step-up their interview game to ask in-depth questions that a hiring manager would typically ask. If I interviewed a recruiter, I could tell in 30 seconds if they knew what they were talking about. Screening a Java Engineers or Hydraulic Systems Analyst?.. Fuhgeddaboutit, they might as well be speaking Cantonese.. until now!

Real-time interview software lets recruiters conduct more in-depth phone interviews and then share sound-bites with other recruiters, their managers, or even a subject matter expert for a second opinion. Better yet, share a couple of rich audio highlights from the phone conversation with hiring managers to make it quick and easy for them to experience evidence of a candidate’s domain expertise, communication style and personality.

Agreed, you’ll probably need a system that lets you post a job. Great. And you’ll probably want some control of how a candidate applies for a job, yep. And you’ll probably want some templates to quickly invite or decline candidates. And you’ll probably want some help with scheduling, because scheduling sucks. Most of these are table-stakes with a modern ATS. These are likely your ‘must haves’ and thus, the status quo. These are also the very same tools that get us to a 6-8+ step process that takes at least 6-8+ weeks to complete – that no one is happy with.

In the hyper-competitive world of talent acquisition, the interview experience says a lot about what it’s like to work for your organization. If it’s slow, inefficient and people can’t make decisions, you’ll be left with leftovers. Furthermore, getting an offer out two weeks before your competition is a competitive advantage and a ‘must have’ if you intend to win.

Prior to co-founding Honeit, Nick was the director of global recruiting at TubeMogul. In 26 months, he built and scaled the talent acquisition team through hyper-growth of 60 to 360 employees through IPO ($TUBE), while concurrently attending business school at Haas. Prior to TubeMogul, Nick was the director of strategic staffing at MTV Networks (Viacom) in New York City, overseeing Global Digital Media and Interactive Technology recruitment. He has worked for two HR technology companies (Taleo, NextSource) and began his career as a technology headhunter. Nick received his MBA from the UC Berkeley Haas School of Business, and a BS degree in Applied Mathematics. 

Bring your candidate phone screens to the 21st Century with HoneIT Live Interview Software. We make it easy to schedule, screen and submit candidates to Hiring Managers, to make better hires, faster. By sharing rich candidate data and live interview insights, we remove misinterpretation and bias and improve the interview experience for everyone involved. Start Your Free Trial today!

Related Blog

The Telephone Game in Recruiting
May 5, 2026
The Telephone Game in Recruiting (2026 Edition)

The telephone game in recruiting has been breaking hiring decisions for years. Back in 2015, we wrote about how candidate answers get reduced, summarized, and misinterpreted as they move through the hiring process. In 2026, the problem still exists, but the best teams are shifting from notes to signal, and delivering interview intelligence that hiring managers can trust.

March 4, 2025
Elevating Recruitment with Human Conversations

Kristin Jiles and Sherise Varga join the Honeit podcast and share tips on building trust, elevating candidate experience, and leveraging interview intelligence to stay ahead in recruitment.

Darren Hendricks, Talent Acquisition at TDECU
November 4, 2024
Innovation Beyond Talent Acquisition at TDECU

Hear how TDECU uses Honeit to capture authentic candidate, hiring manager, and member insights, enhancing recruiting, marketing, and member engagement.

Ready to hire smarter?

Whether you are submitting candidates to clients, aligning hiring managers or structuring internal interviews, Honeit helps every team evaluate the complete candidate with more clarity.

Ask AI to summarize Honeit